Replacement and return of goods
Your satisfaction is a priority for us. If you do not like the sent items (e.g. clothes of a wrong size), do not worry. We will exchange them for others if you comply with simple terms.
WHAT ARE THE CONDITIONS?
- Return of goods – We must receive the goods back at our address in the given state (or at our headquarters in the Czech Republic) together with the completed form within 14 days of receipt of the goods by the customer.
- Replacement of goods – We must receive the goods back at our address in the given state together with the completed form within 30 days of receipt of the goods by the customer. The goods can be exchanged for any goods in the minimum value of the returned goods.
- If you have a complaint (RMA) and the goods are within the warranty period, fill in claim sheet.
The following conditions apply to the replacement and return of goods:
- Clothes – must not be worn, damaged, washed, or soiled and must have original price tags.
- Food supplements – only complete, intact and unopened packaging.
- Others – in the same state in which it was delivered (must not be damaged, or soiled and must be in the original packaging).
WHAT IS THE PROCEDURE?
1. CHEAPER SOLUTION FOR SELECTED COUNTRIES
Contact us at email firstname.lastname@example.org with a request to take back a shipment. Type "I want to return/replace" and state the order number. If you want to make a claim, please describe the problem and send us your photographs.
Send this filled-in form and the goods well-wrapped and insured to the address in your country (below in table).
ID 94473550 MUST BE WROTE AT THE ADDRESS!
Because it will be an address in the same country, you will save on postage and, at the same time, we will sooner learn that the package is on its way to us (remember that fixed deadlines have been set for the return and exchange of goods, see above).
Please note that we will deal with the matter once the goods have been delivered to our headquarters in the Czech Republic. Transferring from another country and picking up the shipment may take several business days.
ID 94473550 Postfach 4 3860 Heidenreichstein|
Send only via Austria post!
|Croatia||Packeta International s.r.o – HR postID 94473550 Stancija Kaligari 3 Žbandaj, 52440 Poreč|
|France||Packeta International – 967337
ID 94473550 c/o Asendia Germany Rue Ettore BUGATTI PFC Erstein ZI Ouest – BP 110 67119 Erstein Cédex|
Send only via Colissimo!
|Germany||Packeta.deID 94473550 Schloßplatz 2 086 48 Bad Brambach|
Geniki Taxydromiki hub Thessaloniki
Esoteriki Periferiaki (Internal Ring Road),
Thesi Dialogis OSE – Parodos Sof.Venizelou
Send only via Taxydromiki!
Bring to any of Packeta branch
The operator of the delivery point prints the label himself,
Packeta International c/o BRT Spa
|Romania||Coletăria.roID 94473550 Drumul Osiei 53–55 062395 București|
Bring to any of Zásielkovňa.sk branch
|Spain||Packeta International – Correos Express
C/ Banús s/n, nave 5
08130 Santa Perpetua de Mogoda
2. STANDARD SOLUTION
When using this solution, you are likely to incur higher costs. Therefore, use the procedure described above, if you can.
Attach this filled-in form and a copy of the invoice to the goods.
Send the shipment to our headquarters:
700 30 (ZIP)
Czech Republic (Country)Jugoslavska 2957/40 (Street)
HOW IS IT WITH THE POSTAGE?
Postage to our address in your country (or postage to our headquarters in the Czech Republic) is at your own expense.
The shipping from the foreign collection address to our headquarters will be paid by us.
If the customer wishes to replace the goods, we do not charge shipping costs for the first replacement. All the subsequent replacements will be charged according to the current transport price list for the given country (i.e. the full transport price set for the given state, including any COD, will be charged).