Replacement and return of goods

Your satisfaction is a priority for us. If you do not like the sent items (e.g. clothes of a wrong size), do not worry. We will exchange them for others if you comply with simple terms.

 

WHAT ARE THE CONDITIONS?

  • Return of goods – We must receive the goods back at our address in the given state (or at our headquarters in the Czech Republic) together with the completed form within 14 days of receipt of the goods by the customer.
  • Replacement of goods – We must receive the goods back at our address in the given state together with the completed form within 30 days of receipt of the goods by the customer. The goods can be exchanged for any goods in the minimum value of the returned goods.
  • If you have a complaint (RMA) and the goods are within the warranty period, fill in claim sheet.

 

The following conditions apply to the replacement and return of goods:

  • Clothes – must not be worn, damaged, washed, or soiled and must have original price tags.
  • Food supplements – only complete, intact and unopened packaging.
  • Others – in the same state in which it was delivered (must not be damaged, or soiled and must be in the original packaging).

 

WHAT IS THE PROCEDURE?

1. CHEAPER SOLUTION FOR SELECTED COUNTRIES


Contact us at email info@fightexpert.eu with a request to take back a shipment. Type "I want to return/replace" and state the order number. If you want to make a claim, please describe the problem and send us your photographs.

 

Send this filled-in form and the goods well-wrapped and insured to the address in your country (below in table).

ID 94473550 MUST BE WROTE AT THE ADDRESS!

Because it will be an address in the same country, you will save on postage and, at the same time, we will sooner learn that the package is on its way to us (remember that fixed deadlines have been set for the return and exchange of goods, see above).

Please note that we will deal with the matter once the goods have been delivered to our headquarters in the Czech Republic. Transferring from another country and picking up the shipment may take several business days.

 

  Country Return address
flag_austria_small Austria Packeta eCommerce GmbHID 94473550Postfach 3
Litschauer Straße 73860 Heidenreichstein

Send only via Austria post!
flag_bulgaria_small Bulgaria

Econt/Packeta (Coletaria.ro)
ID 94473550
Office ECONT RUSE DRUZHBARUSE 7000, bul. Vasil Levski 4
Bulgaria

ECONT/PACKETA (Coletaria.ro)
ID 94473550
Офис ЕКОНТ РУСЕ ДРУЖБАРУСЕ 7000, бул.Васил Левски 4
България
  

flag_croatia_small Croatia Packeta International s.r.o – HR post (NSC)ID 94473550Poštanska 9 10410 Velika Gorica
flag_czech_small Czech republic

FightexpertFrýdecká 1094
739 32 Vratimov

flag_france_small France Packeta International – 967337ID 94473550 c/o Asendia Germany Rue Ettore BUGATTI PFC Erstein ZI Ouest – BP 110 67119 Erstein Cédex

Send only via Colissimo!
flag_germany_small Germany Packeta.deID 94473550Schloßplatz 2086 48 Bad Brambach
flag_greek_small  Greek Packeta International
ID 94473550
Geniki Taxydromiki hub Thessaloniki
Esoteriki Periferiaki (Internal Ring Road),
Thesi Dialogis OSE – Parodos Sof.Venizelou
54628 Thessaloniki

Send only via Taxydromiki!
flag_hungary_small Hungary

Bring to any of Packeta branch
https://www.packeta.hu/atvevohelyek/
Tell the operator the ID 94473550

The operator of the delivery point prints the label himself,
sticks it on the consignment
and hands over the confirmation of receipt of the consignment.

flag_italy_small Italy

Packeta International c/o BRT Spa
ID 94473550
Via Marinoni 1
33057 Palmanova (UD)

flag_poland_small Poland

Packeta Poland
ID 94473550
Panattoni Park Bielsko-Biała
ul. Księdza Józefa Londzina 106
43–382 Bielsko-Biała

flag_romania_small Romania Packeta Romania s.r.l.ID 94473550Strada Virginia Nr. 4077096, Dragomirești-Deal, Ilfov, CTPark A1 Km13
flag_slovakia_small Slovakia

Bring to any of  Zásielkovňa.sk branch
https://www.zasielkovna.sk/pobocky
Tell the operator the ID 94473550

The operator of the delivery point prints the label himself,
sticks it on the consignment
and hands over the confirmation of receipt of the consignment.


 flag_spain_small Spain Packeta International – Correos Express
ID 94473550
C/ Banús s/n, nave 5
CIM VALLES
08130 Santa Perpetua de Mogoda
BARCELONA (SPAIN)

 

2. STANDARD SOLUTION

When using this solution, you are likely to incur higher costs. Therefore, use the procedure described above, if you can.

Attach this filled-in form and a copy of the invoice to the goods.

Send the shipment to our headquarters:

 

FightexpertFrydecka 1094 (Street)
Vratimov (Town)
739 32 (ZIP)
Czech Republic (Country)

 

HOW IS IT WITH THE POSTAGE?

Postage to our address in your country (or postage to our headquarters in the Czech Republic) is at your own expense.

The shipping from the foreign collection address to our headquarters will be paid by us.

If the customer wishes to replace the goods, we do not charge shipping costs for the first replacement. All the subsequent replacements will be charged according to the current transport price list for the given country (i.e. the full transport price set for the given state, including any COD, will be charged).

 

Grafický návrh vytvořil a na Shoptet implementoval Tomáš Hlad & Shoptetak.cz.